Frequently Asked Questions

Product questions
Q: How do I use SUCRE?
A: Sucre can be applied in just three easy steps. For more details, take a look at our “How to Use Sucre” page.
Q: Can I use SUCRE every day?
A: Yes, Sucre is safe to use every day. In fact, in order to maximize its benefits we encourage you to make it a part of your daily beauty routine!

Q: What is the difference between the Massage & Pack and the Face & Body?
A: The main difference is in the size of the grain of sugar. Massage & Pack uses grains with less than 0.25mm of diameter and Face & Body uses grains of 0.50mm. Another difference is that the Face & Body contains hazelnut oil. The Massage & Pack is in dry form and should be lathered with water before use.
Massage & Pack’s finer grain is designed for use on the face and more sensitive areas of the body. The smaller grain is gentle and easily absorbed by the skin. The larger grain of the Face & Body works best for exfoliating and regenerating new skin. It is an all-purpose scrub that works on the face as well as the rougher areas of the body such as the heel or elbows. The hazelnut oil properties allow for a greater coverage during use.
Q: Does SUCRE contain additives or preservatives?
A: No, all of our products are formulated with all-natural ingredients. We do not use any synthetic preservatives.
Q: How should SUCRE be stored?
A: Store Sucre in a cool place away from high temperatures, high humidity, and direct sunlight. If water gets in the container, the sugar may dissolve and harden, so take care to keep it dry. If stored on its side or at an angle, oil may also leak from the container. Also, don't leave it out without the lid, because the sugar may attract ants or other bugs.

Q: How is SUCRE different from a salt scrub?
A: When we think of scrubs we tend to think of salt, but Sucre is made with sugar produced in Japan Sugar isn’t as harsh on your skin as salt, and is suitable for use on all types of skin. In addition, as each and every grain of sugar is coated with plant oils (using a U.S. patented process), the rough edges of the grains do not scratch directly against the skin — as a result, Sucre is ideal to care for the face and other sensitive skin.

Q: What is a sugar beet and what is beet sugar?
A: The sugar beet, also known as "beetroot" or "sweet radish", is a vegetable root native to colder regions and contains an equally high concentration of sucrose (sugar). Sugar beets have been cultivated in Japan for centuries, but the plant only grows in the northern island of Hokkaido. The crystallized sugar extracted from the Hokkaido plant is called beet sugar and is one of the primary active ingredients used in our products. While pure sugar looks similar, its properties can differ depending on how it is produced. Cane sugar produced under hot and humid conditions tends to have a cooling effect on the body, whereas beet sugar produced in cold conditions provides our bodies with warmth. For more details, click here to see our page on beet sugar.

Q: Can men use SUCRE too?
A: Sucre is very popular with men too. Sucre is excellent for use in the shower and highly effective as an aftershave treatment. Sucre’s natural essential oils protect against razor burn and leave behind a fresh and subtle scent. The most popular scent among men is Japanese Mint — an invigorating fragrance. Sucre is a great gift for men.

Health & Safety 

Q: Can I use SUCRE on sensitive skin?
A: Sucre's founder first developed sugaring in order to relieve her daughter’s eczema. After receiving advice from a friend, she was struck by sugar’s effectiveness in healing her daughter´s condition. After learning that sugar promotes skin cell regeneration and prevents bacteria, she set on a journey to create a gentle skin care product that was safe and completely free from artificial colors, fragrances and preservatives.
It is perfectly safe to use on sensitive skin, to treat eczema, and for use on babies. For more details, check out our feature on the Story of Sucre. If you have sensitive skin, we recommend that you use the finer-grained Massage and Pack formula not only on the face but on the whole body too.

Q: Is sugar good for the skin?
A: Sugar has been used in medicine for centuries for its holistic healing abilities. In addition to its preservative and anti-bacterial properties, sugar also promotes cell regeneration, which is why it has traditionally been used to heal bruises and cuts. In fact, it is still used today as the main ingredient in some bedsore creams. To explain in more familiar terms, let’s recall that sugar is commonly used in cooking to soften certain foods — for example, it is well known that boiling dried beans with sugar makes them soft and plump. The Japanese call this technique “the law of cooking beans”, and sugar can do the same for your skin! Sugar has exceptional moisturizing properties: it can soften dead skin cells, stimulating the skin’s metabolism while reinforcing its barrier function. This miracle skincare ingredient provides immediate relief for dryness, which is said to be at the root of a whole host of skin problems.

Q: Is SUCRE safe for babies?
A: Sucre is perfectly safe for babies. Its formula includes 100% food grade natural ingredients and is harmless even if accidentally ingested. So please enjoy using it with complete peace of mind. We’ve launched a new version of Sucre formulated just for babies — Check out our Sugaring Massage for Babies page for more details.

Q: What should I do if my skin reacts badly to SUCRE?
A: If your skin reacts badly to any cosmetic, stop using it right away. Our products are all-natural and are designed to be safe and gentle on your skin. Problems should not arise with normal use, but there may be certain individuals who find that their skin does not react well to Sucre products. Some of these reactions may in fact be temporary symptoms caused by outside factors, such as sickness or changes in the weather. If you experience any itching, redness, swelling, rash-like symptoms, or irritation while using or after using our products, please stop use and see your dermatologist. Please avoid using Sucre on damaged skin, such as scratched or swollen areas.